When you are signed in, Potty Whiz saves your activities to your account and keeps every phone in your family up to date.
If entries are missing or a family member's changes don't show, try these steps in order.
1. Refresh
- Make sure your phone is connected to the internet.
- On the home screen, pull the list of children down and let go.
Potty Whiz syncs your activities, children and reminders.
2. Check that you are signed in to the right account
Syncing only works when you are signed in.
- Tap the gear icon at the top right of the home screen.
- If the menu shows Sign In, you are signed out.
Sign in the same way you did before.
See How to Sign In.
- If you are signed in, tap My Account and check the email under your name.
Everyone in your family sees the same data only when they are in the same account or team.
If the email is not the one you used before, see I signed in but I don't see my data.
3. Download all your data again
- Tap the gear icon at the top right of the home screen.
- Tap My Account.
- Under Synchronize, tick Re-Sync all data.
- Tap the round sync button next to it.
- Wait until Last Sync: shows the current time.
This downloads everything in your account again.
It can take a few minutes if you have a lot of entries.
Entries logged by someone else
- Entries a family member logged show up after their phone syncs.
Ask them to open Potty Whiz while connected to the internet.
- If a child from a family member's account is missing, the account owner may have turned off your Access to that child.
See How to manage family members and their access.
Troubleshooting
- "Sync Error:" under Synchronize means the sync didn't finish.
Check your internet connection and tap the sync button again.
- "Your session has expired and data is not syncing. Please sign in again to resume syncing." Tap Sign In on that message and sign in again with the same account.
- Still missing? Open Help and tap Contact us.
Tell us the email you are signed in with.
Related