Potty Whiz Help Center

How to add, edit or remove a child

Each child has their own activities, reminders, progress and settings. The free plan includes 1 child of your own; Premium lets you add as many as you need. Add…

How to add photos or videos to an activity

You can attach photos and videos to any activity, such as a sticker chart or a proud moment on the potty. Photos and videos need Premium. On the free plan…

How to add widgets to your home screen

The Training Log widget lets you log an activity for your child straight from your home screen, without opening the app. Widgets need Premium. Without Premium…

How to cancel a subscription or get a refund

Subscriptions are billed by Apple or Google, so you cancel or ask for a refund with them. Deleting the app or your account does not cancel your subscription…

How to change Potty Whiz settings

Potty Whiz keeps its settings in four places: the side menu, the Settings screen, My Account, and each child's Settings tab. The side menu. Tap the gear icon at…

How to chat with your family about a child

Team Chat lets everyone who helps with potty training share updates, questions and wins about a child in one place. Open Team Chat. For a child: open the child…

How to choose celebration animations

A celebration is a full-screen animation with a sound that cheers your child on after a success. Fireworks is free; the other animations need Premium. When a…

How to create custom activities

Custom activities let you track anything Potty Whiz doesn't include, such as wearing underwear all day or a nighttime pull-up. Creating custom activities needs…

How to delete your Potty Whiz account

You can delete your Potty Whiz account from the app. You need to be signed in and connected to the internet. Delete your account. Tap the gear icon at the top…

How to edit, copy or delete an activity

You can change any entry after you log it, including its time and its comment. Anyone on your family team can edit, copy or delete entries, not only the person…

How to get back to your original account

Your account belongs to the email address you signed in with. Signing in with a different email opens a second, empty account, without your data or your…

How to get help or contact support

The Help screen answers questions about using Potty Whiz from our help articles, and connects you with our team when it can't. Help is free, works whether or…

How to get started with Potty Whiz

You can start using Potty Whiz right away. You don't need an account, and it works without an internet connection. Add your child. Open Potty Whiz and tap Add…

How to install and use the Apple Watch app

With the Potty Whiz Apple Watch app, you can log a potty visit from your wrist in a couple of taps. The watch app needs Premium. It works with Potty Whiz on…

How to install and use the Wear OS app

With the Potty Whiz Wear OS app, you can log a potty visit from your wrist in a couple of taps. The watch app needs Premium. It works with Potty Whiz on your…

How to invite family to help with potty training

To add a family member to your account, invite them. A partner, grandparent or caregiver you invite can log potty visits and follow your child's progress on…

How to join a family member's account

Someone invited you to help with potty training in Potty Whiz. Here is how to join their team, so their children appear on your phone. Before you start. Ask the…

How to log a potty visit or accident

Every pee, poop, accident, drink and dry check you log helps you see your child's patterns. Logging is free, and it works without signing in or an internet…

How to manage family members and their access

Your team is the people who share your children in Potty Whiz. Only the account owner, the person who added the children, can manage the team. You need to be…

How to move Potty Whiz to a new phone

When you are signed in, your children, activities, reminders, timers, insights, photos and videos are saved to your account. Sign in on the new phone and they…

How to search activities and view timelines

There are three ways to look back at what you logged: the calendar, search, and a timeline for each activity. All three are free. Browse by day with the…

How to see your child's progress

The Progress tab turns your entries into a calendar, a success rate and charts. Open your child from the home screen and tap Progress, then choose Calendar…

How to set up potty reminders

Reminders send a notification when it's time for a potty break. They need Premium; without it, Save and Add open the upgrade screen. You'll find them on your…

How to share a report with your pediatrician or caregivers

Share a Report makes a PDF or CSV of your child's potty training that you can send, save or print. It needs Premium, either your own or from a family account…

How to sign in

You can use the app without an account. Signing in backs up your data and keeps it the same on all your phones and for everyone you share with. Start. Open the…

How to sign out and what happens to your data

When you sign out, Potty Whiz removes your data from this phone. It stays in your account, and comes back when you sign in again. Before you sign out. Entries…

How to use Insights

Insights are short AI summaries of your child's potty training, written from the entries you log. Open your child from the home screen and tap the Insights tab…

How to use the potty timer

The potty timer tells you when it's time for your child's next potty break. Timers are free, and you can run as many as you like, for one child or several…

How to use the Potty Whiz Assistant

The Potty Whiz Assistant answers questions about your child's potty training from what you've logged, and can log entries or set up reminders for you. Open the…

I am having issues signing in with Apple (Potty Whiz)

Sign in with Apple is available on iPhone and iPad only. On an Android phone or tablet, see On Android below. On iPhone or iPad. If signing in with Apple…

I have missing data or my app is not up to date

When you are signed in, Potty Whiz saves your activities to your account and keeps every phone in your family up to date. If entries are missing or a family…

I paid but Premium isn't unlocked

If you paid for Premium but the app still shows ads or locked features, the app is not seeing your subscription. Your subscription belongs to the account you…

I signed in but I don't see my data

Right after you sign in, your data downloads in the background. If it still isn't there after a minute, check these in order. Check the email you signed in…

I was signed out of Potty Whiz

Sometimes Potty Whiz is signed out on one phone while your children and activities are still there. This often happens on a new phone, or after you restore your…

Notification Won't Clear From Bottom Of Screen

On some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…

What's free and what's premium in Potty Whiz

Free covers one child, with unlimited potty logging and timers. Premium adds reminders, your whole family and everything else, for your whole household on one…

Why am I not getting reminders or alarms?

Potty Whiz uses your phone's notifications for reminders and timer alarms. If they don't arrive, work through this checklist. Check the reminder itself…

Why am I seeing ads after I've paid?

Premium removes ads. If you see ads after paying, the app is not seeing your subscription on this phone. Common causes. You are signed out. When you are signed…

Will users I invite into my account also need a subscription?

No. One subscription covers everyone on your account. The people you invite get the same Premium features without buying their own. Who needs the subscription…