Potty Whiz Help Center
Answers to common questions about setting up and using our apps.
- How to add, edit or remove a child Tap Add Child on the dashboard, enter a name, then tap Save. To edit or remove a child, open them and tap the three dots at the top right, then choose Edit or Delete.
- How to add photos or videos to an activity Photos and videos need Premium. Open an activity, tap Add photo or the video + under Photos or Video, then choose Camera or Gallery and tap Save. Photos are capped at 5 and videos at 3 per activity.
- How to add widgets to your home screen Touch and hold an empty spot on your home screen, tap the + button, search for Potty Whiz, and choose Training Log. Widgets need Premium.
- How to cancel a subscription or get a refund Apple or Google handles cancellations and refunds, so cancel in your iPhone Settings under Subscriptions or in Google Play, not by deleting the app. You keep Premium until the period ends.
- How to change Potty Whiz settings Tap the gear icon at the top right of the home screen, then tap Settings to change units, time format, sound, Wi-Fi sync and appearance.
- How to chat with your family about a child Open the child, tap the chat bubble at the top, type in Type a message..., then tap send. Sending needs Premium on your team and a sign-in.
- How to choose celebration animations Open your child, go to the Care & Info tab, tap Celebrations, then check the animations you want to play. Choosing animations other than Fireworks needs Premium.
- How to create custom activities Open your child's card, go to the Settings tab, choose Potty or Habits, tap Add New Activity, then enter a name, pick an emoji, and tap Save. Creating custom activities needs Premium.
- How to delete your Potty Whiz account Tap the gear icon, then My Account, then the three dots at the top right and Delete, and tap Yes to confirm. This can't be undone, and it doesn't cancel a Premium subscription.
- How to edit, copy or delete an activity Swipe the entry to the left and tap Edit, then change what you need and tap Save. To remove it, swipe left and tap Delete, then tap Yes. Deleting removes it for your whole team, with no undo.
- How to export your child's data or share a report with your pediatrician Open your child, tap Care & Info, then Share a Report. Choose a date range, activities and PDF or CSV, then tap Preview PDF or Share CSV. Reports need Premium.
- How to get back to your original account Sign out, tap Sign In, then sign in with the same email you used before, such as Sign in with Apple, Sign in with Google, or your email and the 6-digit code. Your data and subscription return with it.
- How to get started with Potty Whiz Open Potty Whiz and tap Add Your First Child, type your child's name, then tap Save. No account or internet is needed to start, and your child's card appears on the home screen.
- How to install and use the Apple Watch app Install the Potty Whiz watch app from the Watch app on your iPhone, under Available Apps, then tap Install next to Potty Whiz. You need Premium, and you must be signed in on your iPhone.
- How to install and use the Wear OS app Install the Potty Whiz Wear OS app from the Play Store on your watch or from your phone, then tap your child and an activity to log it from your wrist. The watch app needs Premium.
- How to invite family to help with potty training Open your child's three dots or the My Team screen, tap Add Member, then send an invite by QR code or by Share. Invites work for 14 days and need Premium on your account.
- How to join a family member's account Tap the link in the invite, or tap Got An Invite? on the gear menu and scan the QR code or enter the 8-character code. Then tap Sure, I'll Do It or Join.
- How to log a potty visit or accident Tap your child's card, then Activity on the Activities tab. Pick Potty or Habits, tap the activity such as Went Potty or Accident, add any optional details, and tap Save.
- How to manage family members and their access To see everyone on your team, tap the gear icon, then My Account and My Team. To remove someone, tap them, tap the three dots, then Delete and Yes. Only the account owner can manage the team.
- How to move Potty Whiz to a new phone Sign in to your Potty Whiz account on the new phone with the same method you used before, then wait while your children, timers, reminders and other data download.
- How to search activities and view timelines Use the calendar on your child's Activities tab, tap the magnifying glass to search by word, or open the clock icon to see a timeline for one activity.
- How to see your child's progress Open your child from the home screen and tap Progress, then choose Calendar, Chart or Compare. For the success rate, go to the Chart tab and check the Success Rate card.
- How to set up potty reminders Reminders need Premium. Open your child's Reminders tab, tap Add next to Scheduled Reminders, pick an activity and how often, then tap Save. Smart Potty Reminders work on a timer after an activity.
- How to sign in Open the app's menu or Settings and tap Sign In, then choose Sign in with Apple, Sign in with Google, or your email. Email sign-in sends a 6-digit code to check.
- How to sign out and what happens to your data When you sign out, Potty Whiz removes your children and logged events from this phone, but they stay in your account and return when you sign in again. Sync first so offline entries are not lost.
- How to track diaper and pull-up changes Potty Whiz has no built-in diaper change: add a "Diaper Change" or "Pull-Up Change" custom activity (Premium) and log it with your potty trips.
- How to use Insights Open your child from the home screen and tap the Insights tab to read AI summaries of their potty training, made from your synced entries. You need to be signed in for them to appear.
- How to use the potty timer Open your child, go to the Activities tab, tap Timer, drag the dial to pick a wait time (1 minute minimum), then tap Start. Your phone will alert you when it's time.
- How to use the Potty Whiz Assistant Tap the round yellow button in the bottom-right corner of your child's screen, or tap Ask the Assistant under Help. Confirm any change it suggests before it's saved.
- I am having issues signing in with Apple (Potty Whiz) On iPhone or iPad, go to Settings, tap your name, then Sign in with Apple. Select Potty Whiz, tap Delete and Stop Using, wait a few minutes, and try again.
- I have missing data or my app is not up to date Pull the children list down on the home screen to sync. If that doesn't work, tap the gear icon, then My Account, tick Re-Sync all data under Synchronize, and tap the sync button.
- I paid but Premium isn't unlocked, or I need to restore a purchase Restart the app, sign in with the same account you paid with, then tap Unlock More Features! and Restore Purchases. If it still isn't unlocked, contact us from the Help screen.
- I signed in but I don't see my data Your data loads after you sign in, so wait a minute. If it's still missing, check you're using the email you first signed in with, then re-sync under My Account.
- I was signed out of Potty Whiz Tap the button for the method you used before, such as Sign in with Apple, Google or email, on the "You're signed out on this phone" card. Your data and subscription come back once you sign in.
- What's free and what's premium in Potty Whiz Free covers one child with unlimited potty logging and timers. Premium adds reminders, your whole family and more, for your whole household on one plan.
- Why am I not getting reminders or alarms? Reminders and timer alarms rely on your phone's notifications. Check that the reminder's switch is on and that Potty Whiz is allowed to send notifications in your phone's settings.
- Why am I seeing ads after I've paid? Ads usually mean the app doesn't see your Premium subscription on this phone. Check that you're signed in to the account you paid with. If you still see ads, open Help in the app and tap Contact us.
- Will users I invite into my account also need a subscription? No. Your one subscription covers everyone on your account, so people you invite get the same Premium features. Only the account owner who sends the invites needs to subscribe.
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