Right after you sign in, your data downloads in the background.
If it still isn't there after a minute, check these in order.
- Check the email you signed in with.
Your data belongs to the account with one email address.
A different email opens a different, empty account.
Open your account in the app to see which email you are signed in with.
- Check how you signed in.
If you used Sign in with Apple and chose Hide My Email, Apple gave the app a different address, which opens a separate, empty account.
Sign out, then sign in with the email you first used.
See How to get back to your original account.
- Check that you are still signed in.
If you see You're signed out on this phone, tap the sign-in button on that card.
- Re-sync your data.
In Doggy Time, Potty Whiz and Fever Whiz, open My Account, tick Re-Sync all data under Synchronize, and tap the sync button next to it.
Keep the app open until it finishes.
- Ask the person who invited you.
If you joined someone else's account, they choose which pets or children you can see.
Still missing? Open Help in the app and tap Contact us.
Tell us the email you are signed in with.